Cancellation Policy - Saddlefitting

If you need to cancel or postpone your appointment please tell us as as possible. We do understand that horses are horses and sometimes life just gets in the way.

Cancellations made within 48 hours of the scheduled appointment time within the Auckland region will not incur a fee.

Cancellations made within 48 hours of the scheduled appointment time outside the Auckland region will incur a 30% charge.

Same day cancellation will incur a 90% cancellation unless we can fill the appointment. We will attempt to fill your appointment slot at short notice, if your slot is able to be filled by another client then there will be no fee charged. 

Cancellations made due to valid medical/verterniary reasons with certificate will not be charged